This is a typical tech support scam that presents itself to the user while browsing the web, in the form of a pop-up message saying that a virus or “suspicious activity” has been detected. A phone number is provided, which the user can call to get support with this problem.
These pop-ups are usually the result of visiting a page that is either malicious itself, or that has been hacked.
It is important to understand that no website can scan your computer for malware or suspicious activity. Further, your operative system will never display such a message within your web browser. At most, web browsers can warn you that a particular site you are trying to visit is bad, but they cannot make any determinations as to the state of your computer.
What to do?
- Do not call the phone number provided, as it is not a real tech support number. The people at that number are scammers, and they will do their best to take advantage of you in whatever way you will let them.
- If you called the phone number, you may need to take some additional steps. For example, if you gave the scammers your credit card number when asked, you should contact your credit card company and report that your card has been compromised.
- If the scammers requested remote access to your computer, in order to “troubleshoot” the “problem,” and you provide it, your computer should be considered compromised. We recommend to contact the IT Support Service of your choice.
If you are having computer problems (desktop and laptop) or network issues (wired and wireless) we offer on site service in: McAllen, Mission, Edinburg, Pharr, Hidalgo, San Juan, Alton, Palmview, Palmhurst, Rio Grande, Penitas, Sullivan, Weslaco, Donna, Texas.
Call Us! (956) 483-1399, (956) 358-5900